Get a renew-or-not verdict on every renewal before the meeting.
“Is this renewal actually going to close, or are we just hoping because the champion is friendly?”
Combines adoption, champion stability, support sentiment, and competitive signals into one per-deal verdict.
What this skill does
This skill reads one customer and returns a renewal verdict you can act on. It combines product adoption, champion stability, support sentiment, and any competitive signals into a single per-deal call: will this renew, at what value, and under what conditions. It then hands you the pitch material: the adoption story, the commercial levers you can pull, and the checklist of things that must happen before the renewal call. It is built for depth on one renewal at a time, not portfolio rollups.
Inputs
- Works today with: your upcoming renewals (account, renewal date, value, contract terms, the champion and key contacts), plus whatever usage notes you have. Paste or upload.
- More powerful connected to a CRM: accounts, renewal dates and value, contacts, and the renewal opportunity, live.
- More powerful connected to a product-analytics tool: which features the customer actually uses and how often, the signal that predicts a renewal best and is hardest to paste by hand.
- Sharper with a meeting tool (champion-conversation depth) and a support tool (support-sentiment pulse).
How it works
- 1- Per-renewal verdict. Combine product adoption, champion stability, support sentiment, and competitive intel into a verdict and a confidence number: renew yes/no, a predicted value (flat, upsell, downgrade), and the conditions attached.
- Champion-stability check. Confirm the named champion is still active: record valid, title still a buyer, recent engagement. Flag single-thread risk when the only real relationship runs through one person.
- Adoption story for the pitch. Group product usage by depth: deeply used, established, emerging, untouched. State it in features the customer recognizes. The untouched group becomes the expansion narrative.
- Commercial-lever inventory. Term length, discount headroom, expansion add-ons, multi-year incentives, prepay. Attach a number to each and mark the strongest.
- Save-play prerequisites. A sequenced checklist of what must happen before the renewal call, with branch logic for responds, ghosts, and rejects.
Output format
EXAMPLE CO RENEWAL · Closes 2026-08-15
VERDICT: RENEW + EXPANSION POSSIBLE · Confidence 78%
Champion stability:
- Champion still at the company (profile verified this month)
- Engaged 6 of the last 12 weeks (above customer median)
- Second-thread contact left in March, single-thread risk
Adoption story (for the pitch):
Deeply used: Sequencing, Smart Send
Established: Templates, Meeting Recording
Emerging: AI Compose
Untouched: Calendar features, Auto Follow-ups
Story: "Core outreach is fully adopted. Calendar is your next step."
Commercial levers:
- Multi-year at flat rate (strongest)
- Add calendar bundle (expansion)
Save-play prerequisites:
[ ] Re-thread to a second champion
[ ] Run a calendar-feature demo
[ ] Pre-position the multi-year offer 30 days out
Tips
- No renewal verdict without a champion check. If the champion left or has not engaged within the stale threshold, the verdict downgrades automatically.
- The adoption story is named-capability, not "good usage."
- Save plays are sequenced (Day 0 / Day 7 / Day 14) with branch logic for responds, ghosts, rejects.
See your whole book in one rollup.
Scores every account on health, lays out renewals due, shows product adoption, and flags accounts going quiet.
Read the whole relationship at a glance.
Puts meetings, replies, and sequence activity on one timeline and flags the moment a champion goes dark.